Terms of sale

This English version is provided for information only; the French version prevails.

Article 1 - Seller

These terms govern sales made on this website by SARL Domaine de Saint-Ser, with a share capital of €1,343,328, SIREN 342 254 612, whose registered office is at Domaine du Mas de Bramefan, route de Saint-Antonin, 13114 Puyloubier, France. VAT number: FR30342254612. Phone: +33 4 42 66 30 81. Email: domaine@saint-ser.com.

Article 2 - Sale of alcohol restricted to adults

The sale of alcoholic beverages to minors is prohibited (article L3342-1 of the French Public Health Code). By placing an order, the customer certifies that they are at least 18 years old. The estate may request proof of age and cancel any order in case of doubt. Alcohol abuse is dangerous for your health. Please drink responsibly.

Article 3 - Products

Wines are presented as accurately as possible. Photographs are not contractual. The vintage delivered may change depending on stock: in that case, the estate informs the customer before shipping, and the customer may cancel the order.

Article 4 - Prices

Prices are in euros, all taxes included. Shipping costs are shown before the order is confirmed. The estate may change its prices at any time; the price applied is the one displayed when the order is placed.

Article 5 - Orders

Wines are sold in cases of 6 bottles of 75 cl. The order is final once payment is confirmed. A summary email is sent to the customer.

Article 6 - Payment

Payment is made by card through a secure payment platform. The amount is charged when the order is placed.

Article 7 - Delivery

Deliveries are made to mainland France, including Corsica, to the address given by the customer. For any other destination (French overseas territories, other countries), the customer contacts the estate at +33 4 42 66 30 81 or domaine@saint-ser.com. Shipping is free from 30 bottles. Delivery times are given as an indication only.

On receipt, the customer checks the condition of the parcel in the presence of the carrier. If a parcel is broken or damaged, the customer notes precise reservations on the delivery slip and informs the estate within 3 days, with photos, at domaine@saint-ser.com. Broken bottles are replaced or refunded.

Article 8 - Right of withdrawal

In accordance with article L221-18 of the French Consumer Code, the customer has 14 days from receipt to withdraw, without giving any reason, by notifying domaine@saint-ser.com. Bottles must be returned intact, unopened, in their original packaging, at the customer's expense. The refund is made within 14 days of receiving the return, using the same payment method.

Article 9 - Warranties

The customer benefits from the legal guarantee of conformity (articles L217-3 and following of the French Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the French Civil Code).

Article 10 - Personal data

Data collected is used to process orders and manage customer relations. Its processing is described in the privacy policy.

Article 11 - Mediation and disputes

In the event of a dispute, the customer first contacts the estate. Failing an agreement, the customer may use a consumer mediator free of charge, in accordance with article L612-1 of the French Consumer Code; contact details are available on request. These terms are governed by French law.